$15 flat rate shipping on orders

All orders are sent via tracked Australia Post Parcel Post. Delivery times vary depending on your location, but you can generally expect:

• Metro areas: 2–4 business days
  
• Regional & remote areas: 3–6+ business days
  

You'll receive a tracking number by email as soon as your order is dispatched, so you can keep an eye on your parcel every step of the way.

Orders are typically processed and dispatched within 1-2 business days of purchase. During busy periods (sales, holidays), processing may take a little longer.

Items must be unworn, unused and in original condition, with all original packaging and tags attached.

Sale items are not eligible for return or refund.

Return shipping is at the customer's expense.

All returns sent by post must use a tracked service. Wrenchs cannot be held responsible for returns that are lost in transit, and we cannot issue a refund for items that do not reach us.

Returns can also be made in-store.

Once your return has been received and inspected, we'll process your refund to the original payment method. Please allow a few business days for the refund to appear in your account.

Original shipping costs are non-refundable unless the item is faulty.

Need a different size? We're happy to arrange an exchange on eligible full-price items, subject to availability.

If you're returning an item by post for an exchange, please contact us first so we can confirm the size or product you'd like to exchange it for. Return postage is at the customer's expense.

Please note: Items purchased on sale are not eligible for return, refund or exchange. This policy does not affect your rights under Australian Consumer Law.

We'll email you as soon as your order is ready for collection. Please wait for your collection confirmation before coming to store.

Returns can also be made in-store.

Your order will be held for 30 days from the date you're notified that it's ready.

Click & Collect orders can be collected from the Wrenchs store selected at checkout.

To collect your order, please have:

• Your order confirmation
• A valid form of photo ID
  

If someone else is collecting your order on your behalf, please contact us before collection so we can confirm what they'll need to bring.

If you need to change your collection details or have any questions about your order, please contact our team and we'll be happy to help.

If you're unable to collect your order within the holding period, please get in touch with us. Orders that aren't collected may be cancelled and refunded.