Terms & Conditions
Last updated: 17th September 2026
Welcome to Wrenchs Footwear. These Terms & Conditions apply to your use of our website and to purchases made through our online store.
By using this website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Us
This website is operated by Wrenchs Footwear.
Business name: Wrenchs Footwear
Address: 145/147 Graham Street, Wonthaggi VIC 3995, Australia
Phone: +61 3 5672 1137
Email: wrenchs1@bigpond.net.au
Throughout these Terms & Conditions, "we", "us" and "our" refer to Wrenchs Footwear.
2. Website Use
You may use this website for lawful purposes and in accordance with these Terms & Conditions.
You must not use our website in a way that could damage, disable, overburden or impair the website, or interfere with another person's use of it.
We make reasonable efforts to ensure the information on our website is accurate and up to date. However, product information, pricing, availability, images and other content may occasionally contain errors or omissions.
We reserve the right to correct errors, update information and make changes to the website at any time without prior notice.
3. Products and Availability
We make every effort to display our products, colours, sizes and other details as accurately as possible. However, colours may appear differently depending on your device or screen.
All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you as soon as possible and provide an appropriate solution, which may include a refund.
Some products may be available in-store only and cannot be purchased online. Where this applies, it will be indicated on the relevant product page.
4. Pricing
All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.
We reserve the right to change prices at any time. Any price change will not affect an order that we have already accepted.
While we take care when entering product and pricing information, errors may occasionally occur. If a product has been listed at an incorrect price due to an obvious error, we reserve the right to contact you before processing the order.
5. Orders
When you place an order through our website, you are making an offer to purchase the products selected by you.
After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.
Your order is accepted when we have confirmed the order and/or dispatched the products to you.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there has been an obvious pricing or product description error;
- we suspect fraudulent or unauthorised activity;
- we are unable to verify the information provided; or
- there are circumstances beyond our reasonable control.
If we cancel an order after payment has been made, you will receive a full refund of the amount paid for the cancelled products.
6. Payment
Payment must be made using one of the payment methods available at checkout.
We use third-party payment providers to process payments securely. We do not have access to your full payment card details.
Your order will not be dispatched until payment has been successfully processed.
7. Shipping
We currently ship within Australia only.
Available shipping options and costs will be displayed at checkout.
Delivery timeframes provided on our website are estimates only and may vary depending on your location, the shipping provider and circumstances outside our control.
Once an order has been dispatched, responsibility for delivery rests with the relevant shipping carrier, although we will assist you where reasonably possible if there is a delivery issue.
Please ensure your delivery address is correct when placing your order. We cannot guarantee that an address can be changed after an order has been dispatched.
8. Returns and Exchanges
We want you to be happy with your purchase. Our returns and exchanges are subject to our Returns Policy, which is available on our website.
Nothing in our Returns Policy or these Terms & Conditions excludes, restricts or modifies your rights under the Australian Consumer Law.
If a product is faulty, defective, unsafe or does not match its description, you may have rights to a repair, replacement or refund under the Australian Consumer Law.
Change-of-mind returns are subject to the conditions set out in our Returns Policy.
9. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Where a product has a major failure, you may be entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage.
Where a product has a minor failure, you may be entitled to have the product repaired or replaced.
These consumer guarantees apply regardless of any other terms on this website.
For more information about your rights under the Australian Consumer Law, visit the Australian Competition and Consumer Commission (ACCC) website.
10. Promotions and Discounts
From time to time, we may offer promotional codes, discounts or other special offers.
Unless otherwise stated:
- promotional offers cannot be exchanged for cash;
- only one promotional code may be used per order;
- promotional offers cannot be applied retrospectively to previous purchases; and
- promotional offers are subject to any additional conditions communicated at the time of the promotion.
We reserve the right to withdraw or amend a promotion where reasonably necessary.
11. Gift Cards
Where Wrenchs Footwear gift cards are available for purchase, any applicable terms and conditions will be provided at the time of purchase.
Gift cards cannot be exchanged for cash except where required by law.
12. Intellectual Property
All content on this website, including text, photographs, graphics, logos, branding, product imagery and other materials, is owned by or licensed to Wrenchs Footwear unless otherwise stated.
You must not reproduce, modify, distribute, publish or use our website content for commercial purposes without our prior written permission.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services, including payment providers, delivery services, analytics providers and social media platforms.
We are not responsible for the content, privacy practices, security or availability of third-party websites or services.
Your use of third-party services may be subject to the terms and policies of those providers.
14. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee that it will always be available, uninterrupted or free from errors.
We may temporarily suspend access to the website for maintenance, updates, security reasons or other operational requirements.
15. Limitation of Liability
To the extent permitted by law, Wrenchs Footwear will not be liable for loss or damage arising from your use of our website where that loss or damage results from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any right, remedy, guarantee or condition that cannot lawfully be excluded under the Australian Consumer Law.
16. Privacy
Your privacy is important to us.
Our collection, use and handling of personal information is explained in our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
18. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes relating to these Terms & Conditions will be subject to the applicable courts and laws of Victoria and Australia.
19. Contact Us
If you have any questions about these Terms & Conditions, an order or our online store, please contact us:
Wrenchs Footwear
145/147 Graham Street
Wonthaggi VIC 3995
Australia
Phone: +61 3 5672 1137
Email: wrenchs1@bigpond.net.au